Jess's entry into the industry came about through her own encounter with toxic mould. A concealed bathroom leak on the second floor was fueling a mould invasion in the ceiling below. Despite no visible signs or smell, a doctor's suggestion led to testing, revealing the widespread contamination throughout the entire house. Though Jess's husband dodged symptoms, both she and her son, who share a genetic predisposition to mould illness affecting 1 in 4 people, fell ill. Overcoming Chronic Inflammatory Response Syndrome (CIRS), they now reside in their restored home, having successfully undergone comprehensive home and contents remediation. The journey was filled with challenges, marked by moments of despair as Jess grappled with the lack of awareness and support for mould illness. The daunting task of finding competent mould inspectors and remediators added to the ordeal. Driven by this, Jess took a bold step, departing from her career in local government investigating dog attacks to advocate for those affected by mould illness and spearhead positive change within the industry. She posts about her story and provides tips for living with CIRS and mould sensitivity on her Instagram page, @mould.wise.